Have used them for about 4 times. Had an initial clean which is quite a bit more than the maintenance ones. Then was told one rate for their 49 point checklist and that was higher than I wanted to pay so they gave me another rate for just floors, bathrooms and kitchen and that was about $50 less. After the initial clean I was really disappointed. Lots of things not done, streaky floors all over. I emailed them and they came back the next day and fixed it.
Maintence cleans every other week have been pretty good, occasionally streaky floors in a few places and a few minor things missed. This week I requested the full 49 point clean as we were having company coming. When I saw my credit card they charged me the amount for the initial clean which is $50 more than I was told. I called them and got nowhere. Very frustrated right now. And the weird thing that I tried to explain to her is that I told her the rate I was quoted when I called them to request the upgraded cleaning. So if you use them make sure they quote you a price if you change anything rather than assuming its going to be what you were initially told.