My home warranty company, Choice Home Warranty, also scheduled with Louies Appliance. I stayed home all day and waited for Louies Appliance. At 4 PM I telephoned Louies and I asked if someone was still coming to fix my oven. Their reply was they didn't know how long the repair person would be working and he was delayed, but Louies would call me back and let me know for sure if I would have to reschedule or if someone would be coming over to fix my oven. I never received a call back from the office. After checking out Louies on Yelp and the BBB web site, I discovered that Louies has an "F" rating with the BBB and numerous complaints on Yelp. I cancelled my "appointment" with Louies. I am also disgusted that Choice Home Warranty would continue to use a company with such a poor track record and an "F" rating with the BBB.