I have been coming to this Drs office since my first child was born, 12 years ago. I am very satisfied with the Drs and medical staff. Very caring and thorough. My 1 star lies with their office staff and deceptive practices. 1st, when I come for a visit they require my deductible to be paid up front. Which is fine because I have a one time deductible per year. However when they send off the paperwork to my insurance company they fail to note that my deductible was paid. That caused me to have to pay a deductible at a different Dr for my child. When I called the office they said they dont have to document it because they consider it a credit. 2nd, I bring my child back for a follow up two days later. Deductible has already been met, twice. They tell me my insurance company says I now have a 20.00 coinsurance that has to be paid. I paid it. Than talked to my insurance company who said I have no coinsurance. Its sad that such great Drs are going to be overshadowed by bad office policies. Time to find another Dr.