Great customer service! Not sure the gentlemanly name but he's tall, has blonde hair and wears glasses. I came in with 3 kids running around and he was very helpful in picking out 2 games for the oldest (13) he was also very friendly, as soon as we all came in one by one, he greeted all 4 of us with a smile and a welcome. This is the game stop I'll be buying all my games!