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  • I came here for a medical convention that was off site. I was excited, the website made the place look really nice. So I was hoping for the best. Ultimately, the service here sucks. I think I could have had a seizure in the middle of the foyer and no one would have noticed. It's a shame, because they place had potential... but sadly you cannot polish a turd. The general smell of the lobby is nice. It doesn't smell like an ash tray. But the concierge desk closes at 9pm on weekends.. in Vegas. REALLY? There was no line for check in and the girl was fast. But she was a bitch. Really. I had called to request a city view and the person had never made that reservation note... so when I checked in the girl was like, "You've been upgraded to a city view.." At which point I replied, "You upgraded me to what I am paying for..." Let's just say, even though I indicated to her it was my 30th birthday, she was SO unpleasant and unhelpful, I almost left the hotel to go to the Cosmopolitan. Also, she neglected to give us a bunch of stuff at check in.. it was just... bad. She was a bitch. The room itself was pretty.. and the automation is swell.. But seriously if you press the wrong button, you're screwed. Also, I imagine that the bathroom was designed to torture their house cleaning staff as the tub is behind the shower with no separation. Therefore, even if you don't take a bath, the huge tub is getting your shower spray all over it. The beds were nice enough, comfortable.. but it was not the Four Seasons. Also, reservations for things were a headache... Everything was a headache. The spa was unaccommodating... when they finally answered the phone, which had to be routed through the front desk. And one of the hostesses at Sage was a complete asshole about making our reservation 5 people instead of 4.. because they were SO BUSY that night. And yet when we got there, the place was not that busy at all. Honestly, I think about Vegas and I think about customer service. Maybe I am not gambling away hundreds of thousands of dollars here, but I'd still like to get my ass kissed a little bit if they expect me to return. Which I shan't.
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