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  • We haven't been to this Chili's in a while due to issues with poor meal service but we gave it another try today after about a year. Well, fool me once, shame on you. Fool me twice, shame on me. I don't know if it was understaffing or just not caring but either way it was unacceptable. No one seemed to be in a hurry, if they were understaffed. In the two times I went to the service area to refill my family's tea, I could see servers chatting in the back. No rush. Our server never refilled our drinks (walked by numerous times without noticing and my husband had his water refilled at the bar). I had to remind him two times for certain things, got my family's (and the table next to us) napkins since our server was MIA. Poor service. Food was good, so I did give a star for that. I didn't finish it all and after waiting around, got my own to go box. Never an apology or anything. Maybe the management should go next door and get the Chick-fil-A managers to do a little service training. We will not be back and I guarantee the same goes for the 3 other tables around us. Management needs an overhaul and if they are short staffed, needs to light a fire under some servers or at least show some hustle.
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