We ended up here on a Groupon. Actually- I realized it was expiring the next day so my husband and I high tailed it over there on a Saturday afternoon to use it!
We got there at an off time, around 2:30pm. We were the only ones in there besides a couple guys waiting for take out. There's around 5 small tables inside and Ira definitely no frills. There's a large drink cooler with beers and soft drinks if you are thirsty, and a small counter to order at.
Our server was very friendly to us, a younger girl with a spunky personality. She was having a loud conversation with another employee that we probably shouldn't have heard, though.
The food was great! Not sure why others complained about portion- I guess it depends what you get. I had the caribbean chicken wrap with Mac and cheese. The wrap was good, Mac and cheese wasn't my favorite. My husband had jerk chicken, greens and rice. He liked it and it filled him up, which is saying something. Worth stopping in if you'd like something different!