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  • I had the opportunity to visit Big Two this past weekend. I was in the market to purchase a 2016 4Runner Limited. This dealership was the only one in the valley who had the exact model and color scheme I had wanted for months. A friend of mine referred me to Jeff Capshaw. This guy was awesome. Originally, I was dealing with a John (at least that's what I think his name was) in the fleet department who was less than ideal to work with and lost his temper early in negotiation so I walked out on the deal. Jeff was made aware of the incident and quickly contacted me apologizing for this person's behavior. He was genuinely interested in me and wanted to personally help me. The next morning I was on my way to another dealership and Jeff and I started communicating again. I diverted my car and returned. When I arrived, Jeff was in shorts and a t-shirt. THE GUY CAME IN ON HIS DAY OFF TO HELP ME!!!!! How many other people would do this??? When I arrived, he had a couple offers to present and the deal was closed in a matter of minutes! I must say this guy impressed the heck out of me! He's won me as a customer forever and I will sing his praise to anyone who is looking for a Toyota. Big Two, you have a true gem for a Fleet Manager in Jeff Capshaw! Thanks Jeff for your professionalism and your genuine courtesy! Two thumbs up... WAY UP!!!
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