Being from Chicago, I am always skeptical on pizza places in other cities. That being said, this place is great. The phone staff was very friendly and accommodating. The pizza was delivered to my hotel in the advertised time. The delivery guy was also very friendly and helpful (he brought plates and napkins too!). The pizza was hot and it was really quite tasty. I will say this might not be to everyone's taste. If you like a crispy/cracker crust, this pizza might not be for you. Personally i enjoy the bready/doughy crust so this was right up my alley. The sauce was fantastic, sweet but not overly so, and it had the right amount of cheese. So why 4 stars instead of 5? I ordered the half sheet. It was definitely not as large as i was expecting, especially after i was told that it is larger than a 16". In my opinion it was about the same size but squished into a square. It was more expensive so it should be larger. Also, while the delivery guy i mentioned before was very cordial, he had not mastered the art of not sliding the pizza. I delivered pizzas for 3 years. It happens. But there are ways to prevent it. If i could give 4.5 stars i would. To any Chicagoan coming through Cleveland, this place is safe.