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| - From the start of our kitchen remodel, my wife and I both had some negative experiences with a few granite company's and the seemingly careless, flakey way they handled business.
It wasn't until we sat down with Alex Bores at Diamond Granite that we felt like we had found a reliable, reputable company to work with. The first thing we noticed was that Diamond Granite had pricing and transparency in the buying process. Not one of the other companies we met with, were willing to, or could give us pricing. We knew from the moment we selected our materials, what the cost would be.
We then had to select our actually slabs, and that was something that was not in Diamond's control. We went to Arizona Tile and Bedrosian's to find the 2 different materials we needed. I can honestly say that Bedrosian's knows how to treat customers, Arizona Tile could give a crap about you. I have reviews for both of them on Yelp as well.
Alex was there through every step in the process, making sure our needs were met and that his team was doing everything to our satisfaction.
His crew was able to get in days ahead of schedule when the carpenter had finished the cabinets install ahead of schedule. They were fast, efficient and extremely courteous.
In the midst of the week between template and install, my wife had a change of heart in the island. No problem. Alex stopped everything, help us get the different material and the slab was changed with no stress. This wasn't an easy task as we required a super sized slab for the island 128" x 56". But again, Alex and Diamond Granite came through for us.
Install day came and the guys did a fantastic job. The kitchen was really shaping up.
Our only complaint (and it's small when looking at the big picture). The backsplash tile installers were clearly in a hurry and did sloppy work the first day. They left chipped glass all over our driveway and kitchen counters. Once again Alex stepped in. On day 2 they came out, removed the tiles that didn't meet ours or Alex's standards and completed the job beautifully.
If you want transparency in the process, great customer service and AWESOME follow through, you want to work with Diamond Granite. We will and have already recommended them to others.
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