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  • A group of my friends for moms night out decided to come in for the first time because we had a coupon for $10 off the session. So one of the girls went on line and paid for all of the tickets at one time. She entered the coupon code and paid the amount that was showing as due. OK so we are all excited and met up at the studio and the girl at the door said they couldn't honor the coupon unless we had it with us.....so my friend had to drive all the way home to get it. The only reason she didn't bring it with her was because no where on the coupon did it say you must present coupon....I mean for crying out loud obviously we had a coupon cause we used the code when we purchased the tickets but whatever we were all settled in....or so we thought. Then we were approached because we only had one coupon. OK and the problem?  The coupon didn't specify one per customer. ...when we used the code online it took it for all the tickets. The manager came over and said no 3 of use owed an extra $10 each. We explained our side and she said it would be at the managers discretion. ...OK let's talk to the manger....well surprise surprise she was the manager and she said nope pay up!  So now we have a super bad taste in our mouth with how this was handled before we even started. OK so time to pay the tab....to our surprise the manager must have changed her mind cause when we each received our bills no extra charge!  Wow that was nice she must have realized how poorly it was handled. Well that was short lived. ...a server was sent over to collect our tabs to "fix" them. Yep brought them back with the $10 charges. It's very easy to say we absolutely won't be coming back to your facility especially with other options in town. To bad too because we plan lots of girls night out, which are usually a bigger group cause we all work at a local hospital. Very poorly handled situation. ...sure hope the $30 you made tonight makes up for all the business you just lost.  Oh yes we also received a punch card that said....buy 9 and 10th session is free! But then they announced that it isn't actually free like the card said but it's $3.99. Lol ridiculous! Sent on a Sprint Samsung Galaxy S® 5
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