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| - I have been enjoying Hopscotch baked goods since their Art Mart days and have had plenty of great experiences. Unfortunately, the order this review is based on will be our last from this bakery due both to the quality of the cake and the awful customer service I experienced.
I placed a custom order of a cake and 3 dozen cupcakes for my dad's 50th birthday party in May, which they estimated would feed around 60 people. This order cost $230, for price reference. At the end of the night we had all but 7 cupcakes and 1 slice of cake left due to the fact that the cake was almost inedible.
The cake was supposed to be camouflage - I'm not sure if the bakery was confused on the coloring or if they were just too busy to care (I was told on two occasions that they had several wedding orders they were working on as well), but what we ended up with was three of the ugliest shades of green swirled together on the cake, and two shades of green dotted onto the cupcakes. My dad did not even know it was supposed to be camoflage and likely wouldn't have known it tied into the theme at all if I hadn't purchased duck toppers for it.
The cake was dense, very dry and reminded me more of week-old muffins or scones than chocolate cake. I had requested 3 flavors of cupcakes but only received two (lemon and some variation of vanilla, we believe) - neither had much, if any, flavor. What was supposed to be buttercream icing was completely void of flavor and the texture was far too fluffy - I'm talking airy, flavorless goop - and ugly goop, at that.
I tried a cupcake first and asked several close friends to taste as well, thinking my palate might have just been confused that night. The consensus was much the same - the cake was dry, had likely been either overcooked and/or frozen for too long and not properly thawed, and neither the cake nor the icing had any flavor at all.
I was so embarrassed we just skipped dessert all together and I boxed up the cake to return to the bakery. I placed 4 calls to the bakery that next week. I believe all were answered by the same woman at the front counter, who relayed 3 separate stories about why the owner had not been in contact with me (not in today, has been on vacation, isn't in until this afternoon) but she insisted the owner would receive the message and call me back. She never did. To this day I have not received a phone call or apology. I happened to be reviewing my bank account and saw a full refund for my order a week after my first call to the bakery. While I am thankful for the refund, it just doesn't excuse the awful service and terrible quality of the cake. We have thankfully found a fantastic baker in Effingham to use instead for our upcoming wedding and wedding festivities, as Hopscotch was going to be our bakery of choice. If you are considering Hopscotch and are looking for good quality, tasty baked goods, I would sincerely suggest you keep looking.
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