Stopped in here to return an item I purchased on-line. Painless process...If the downstairs registers are backed up go upstairs by the mall entrance for faster service. On the way in it seemed like they now have a greeter. With all the people entering the store he only said "hello" to my husband. Or maybe he was just impressed with his beautiful white hair. Anyway, they did not have an UA item that I wanted. It seems like it's mostly kids working in here. How much knowledge do you expect them to have? Also, probably a high turn over of employees.