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  • We had a good experience at Rug and Home last weekend. We had been looking for a larger sized area rug for our living room and didn't want to spend a small fortune on it due to having 2 mall kiddos and 2 large dogs. To be honest, I wasn't expecting much based on other reviews, but was pleasantly surprised with our experience. We were immediately greeted when we walked in the door by a friendly young lady who asked what brought us in to direct us to the right location. We were introduced to Kristen, who then asked some further questions about what we were looking for to guide us even better in our search. We were handed a bag of clips to mark the rugs we were interested in and then left to ourselves to look around, with occasional check ins to make sure we were fine and to see if there was anything else we needed. After narrowing our search the rugs we selected were pulled off their hanger and brought to a wooden floor and laid out for viewing, I really like that they had different colored floor samples in that area so you could put one close to what you have at home near it to get a good idea of what it will really look like. At this point we were pretty quick to make our decision and were offered the option of a rolled or folded rug, which I appreciated b/c the folded options allowed it to fit better in the car! The rug was brought to the front and we continued to walk around considering it was our first time in the store. When it came time to check out the process was easy and upon seeing there was a line more people were called in to expedite wait times. There are signs everywhere talking about their 7 day return policy and it seems like if you get it home and don't like it you have that amount of time to return, this will not be an issue for us as we are in love with our new rug! We are already planning a trip back for more rugs to update the look of the house without having to break the bank!
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