We decided to board our puppy here over Labor Day weekend and took her to the daycare the week before to get her accustomed to the staff and environment. Both times she came home exhausted from a full, fun day at daycare. Grandma picked her up for us from her boarding stay and was exhausted- to me that's always a huge plus that she's being active and we're getting our money's worth! I loved getting reports she was enjoying her time with the other dogs and playing games like chase, tag and having fun in the pool.
The staff is great with communication via phone and their staff responds to facebook posts as well. I've had no issues with being mistreated by their front desk staff on the multiple times I've been there.
I also appreciated that my emergency contact checked in on our pet over her visit and they brought her out so she could make sure she was doing OK since it was the first time leaving her for multiple days and she has separation anxiety.
I admit I was a bit leery with the negative reviews but I can only suggest to try it yourselves before forming an educated opinion. We've found our new home away from home for our dog child.