I went to visit Carlos at R & S based purely off of Yelp reviews. He helped my fiance and I find a great bed at a great price. He was able to get the bed delivered the same day. We were surprised (and not happy) with how high the bed sat after being put on the frame and the box spring and I went online to look at the website to see if I could find a lower profile frame. I was really shocked to see a $200 off coupon on the site and was sad that it was not offered to us. I called Carlos the next morning and he very nicely agreed to honor the coupon and refund us the $200. He also had his delivery guy come out a few hours later to switch our box springs to low profile boxes and we're much happier :)