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  • Bought a gel foam mattress a while ago love it. Went in to purchase the box springs. Pretty simple task, sales guy looked up the mattress info, found our mattress, matched up a new set of box springs, pretty simple. Went to customer pick up to have our order picked, they said it'd be about 10 minutes. After waiting almost 30 minutes and seeing people that were behind us in line pull up and get their merchandise I went in to see what was up. Well, they had a system screw up they said, they gave us pager and said it'd be another 10 minutes or so. Another 20 minutes pass and no merchandise, no page, went inside, the clerk had no answer. After waiting just over an hour I went in again, same response, like a zombie, had no answer. So, I went to the check out line and told them I'd waited an hour for pick up and was tired of waiting and wanted a refund, just like a zombie, the clerk just processed the refund. I asked to speak to the manager who was called over, told him about the experience, and just another zombie, he apologized....no one in the store from the sales clerk, the picking clerk, the cashier, to the manager had any concern what so ever they had failed a customer, they didn't care that I returned it, they didn't care that I waited for over an hour. The absolute worst customer service by any company I have ever dealt with. WalMarts customer service it 10 times better than what American Furniture Warehouse had to offer. Won't be going back, I'll pay more for better service anytime.
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