When we learned that Imagination station was taking over Bright Horizons at Sunset they told us not to worry that our rates would be the same or possibly lower and that it would be better for us. After we met with the new "director" jessica she informed us that for the remainder of this year they would honor the rate that bright horizons had , but we would have to enroll our child as PT and would have to pay for 3 days a week. We explained that we did not need 3 days and she tried to make it sound good by saying well you can run errands and just bring her in. .that is nice but we do not do that. We dont take her in unless it is for work. She seemed annoyed that we kept asking why we would have to pay for a day that we were not going to use. We then asked if we could tranfer that day to a different week and she said no .
so we asked what happens if we take vacation and she said to continue to keep our spot we would have to continue to pay...WhAT!? That is ridiculous. She also informed us that the rates would change in january and we did the math and to continue to use them it would cost us almost $700. A month and that is paying for 4 days that we do not need. That is ridiculous. We removed our child and will be using a different daycare. I do feel bad for the good teachers that are stuck there because the same way they lied to us they were lied to and now they are lowering their wages. So they are charging parents more but paying their employees less. SMH!! I didnt use their services so i cannot comment on that. Just commenting on the dishonesty from the transition.