rev:text
| - The first time I went to SuWu was in 2013. My initial impressions were that it had potential, but needed a lot of work with their service culture - one that values customers. I returned last night to discover that things had gotten worse. The people who work there are clearly biased towards people they know because they ignore everyone else. I have done a lot of traveling and this by far was the worst bar experience I've ever had. Getting a drink is next to impossible and believe me, I understand what bars are like on a busy night. Maybe if the bartenders weren't so concerned with making out with their boyfriends, dancing with their friends, singing along to some of the worst representation of "hip hop" I've heard, and getting drunk themselves they wouldn't have a bar full of clearly frustrated customers. However, to their advantage, the clientele is an average age of 18 and seem to have the memories of goldfish so they quickly forget about their bad experience. I'm sure the fact that most are already wasted helps too. It took 15 minutes to be acknowledged by a bartender. I order our drinks and proceed to watch her for another 10 minutes as she got distracted doing various things (everything, but making drinks) and then realize she forgot to serve me. Then the tap kicked so we had to wait another 15 minutes for that to be resolved, all for 3 beers. Because of the poor service, I wasn't planning on tipping, however that decision was taken from me as the bartender didn't return with my change. Granted it was only $3, but it was $3 I didn't want her to have. Overall, the service sucks here and maybe it could thrive if they replaced management and all staff. Lastly, hip hop is more than songs where every other word is a racial slur and lyrics that degrade women. I don't think whoever is in charge of music has any real knowledge of the genre and probably just played songs they heard on pop radio. I won't be returning.
|