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  • Our counters were installed during the summer of 2017. That was the final step in completely renovating our kitchen. When we discovered a massive crack in the counter, we called and spoke with the owner, who was quick to blame everyone else (e.g. fabricators, installers, etc) but said he would replace them as a 'courtesy'. What was a 'courtesy' has now turned into a nightmare. Not only were the markings on the new slab significantly different than the previous slab; they also included sparkle. The other two pieces of counter look awful next to this slab, but WE are to blame because we are disabled and could not travel to their facility. Even if we had traveled to the facility, it would have been impossible for us to make the comparison without seeing them side by side. To make matters worse, we were advised there was a problem with the fabricator after several calls and emails to the company. The backup company demolished our brand new faucet when they could not successfully remove it. The plumber who was sent in the next day claimed our pipes, that were replaced less than a year ago, were "compromised" and required replacement. Furthermore, we are now being accused of intentionally breaking the faucet. We have made every attempt to speak with the owner and/or authorized representative, but we are continuously advised "Isac no longer resides in the US and calling him in Brazil is not an option." UPDATE: The owner of the company reviewed our evidence and issued a check to cover the cost of a new faucet and installation.
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