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  • This review is not particularly for Best Buy, as it is for Magnolia. I was previously researching a magnolia sold Bluetooth headphone, and went to this location to test it out. Though they had it on display, the battery was dead. When asking if they could plug it in, two different employees gave me an excuse as to why they couldn't. One excuse being, "we don't have a cable to do that. Someone must have stolen it." Noticing it took a universal micro USB type of connection, and realizing I'm in a Best Buy store-where there are likely many of these laying around, I asked if they could find a cord and plug it in to a power source so I could still test the out. The second person immediately gave me the excuse that they could not do that because they were getting ready for the holidays. being a former employee of Best Buy and working in Magnolia, I find this very unacceptable customer service. I was treated as an inconvenience. In a retail world where online sources are numerous, I would think there would be a better emphasis on in person customer care.
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