Don't know what's happened to this place in the last month or 2 but, wow, have they hit the skids. The "Welcome to Firehouse" is a bit much, but when no one says it, you wonder what's happening. Was there at 11:20 on Sunday..after seeing the people behind us in line eating their order, I went and asked if we'd been skipped..was told it was coming right up (not an answer..customer service- 0)...My wife's turkey sandwich was still smoking hot 15 minutes after we got it, meaning it had gotten cold and was slapped in the microwave...bun was completely limp and soggy...tables were dirty, a stack of at least 10 baskets on top of each garbage can..don't know what happen to the original gal who was the manager as she was great (came from Lake Mead store) but haven't seen in a month or 2...this store was 10 minutes away, but may have to drive the 30 minutes to Lake Mead if we want Firehouse