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  • I have always had good experiences at Apple, but unfortunately I did not have the best experience this past visit. I had a simple tech issue with my iphone and it simply needed to be "rebooted". I am upset with my visit, because the tech gave me incorrect information regarding photostream. He said that all my pictures should be saved on it if backed up on icloud. However, when he rebooted my phone only 130 pictures out of the 600 I had came up. I showed the tech and he assured me that they would download throughout the day. This tech was helping someone else at the same time as helping me, to which I feel that should he have paid better attention to my tech issue, he may have caught it and restored the camera roll pictures. Would I have known about photostream, I of course, would not have left and would have insisted on them fixing it then, but I stupidly trusted the "tech" They never appeared again. I spoke with apple support on the phone and informed me that Photostream only keeps pictures from the last 30 days. I trusted the tech and assumed my pictures would come back. I also trusted icloud to serve as my backup. I returned to apple and had Rick help me out. He was really nice and simply gave me advice to always back up on iTunes and my computer. I just wish the first tech would offered this advice. My pictures are totally gone now and there is nothing I can do at this point. Moral of the story: Don't fully trust techs, research and always back up important docs twenty different ways. Icloud is sketchy. All in all, I wasn't happy at all and am quite bitter to losing 550 pics.
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