Day 1
So as fate and my typical experience with Cox in the past would hold, your service rep failed to show up on time and didn't even have the common courtesy to call. When I called Cox at 4:33pm I was on the phone for 25 minutes trying to get resolution and the best I received was that "John" will call me in the morning to reschedule or I can wait until the rep shows up. I wasn't wasting anymore of my day. Great customer service Cox. I supposed I still get charged $150.00 even though I wasted my afternoon waiting for a no-call / no-show installer to show up. Is the customer's time worth anything?
Some companies will never change, they don't have to. Monopolies do that. It's bad for business.
Day 2
So your solution to your company's ineptitude is that I wait until Friday for something that was supposed to happen Wednesday. Not only do I have to wait but I have to wait ALL day since you don't have a timeslot? That's between 8am and 5pm. Your compensation for the two hours yesterday and potential 9 hours tomorrow is $75. You are figuring my time at $6.81 per hour. Maybe that is why your customer service is sub-standard. Maybe if you paid your staff more they would be more efficient. Your delays are costing me far beyond $75. If I had an alternative you can rest assured I would be taking it right now. Is this new contract for a new set term or a continuance from my existing agreement?
Response:
The work order is only a continuance from the original/existing agreement.
My response:
At lease I have a way out.