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  • Bate and switch I have been shopping at Staples for a few years now and have never had a bad experience. Two and a half stars is what I would have given it, because buying office supplies just isn't all that exciting. Today, however, that changed. I went in to the store to buy a case (10 reams) of paper; I understand that paper can be expensive so I looked for the best deal. I found a box on the shelf marked $38.99 so I called a pimply-faced customer service child over to confirm that that was the price, which he did. I schlepped the box to the check-out counter and was told that it was not $38.99 but actually $53.99 - a significant increase. I explained to that pimply-faced customer service child that the first pimply-faced customer service child confirmed that the price was $38.99, but the second pimply-faced customer service child would hear none of it. So, either I was out-right lied to, or this was a bate-and-switch tactic to cause people to pay more. Either way, I walked out and will not darken their door again.
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