First encounter was fantastic/great!
Second encounter not so hot. Don't stock things in store that your associates cannot stand behind and offer great customer service. Luckily second encounter was saved by their awesome associate manager (I think) Sirimal. He put in my claim with casemate which team Verizon Wireless purchases. I'd give Sirimal a 5 Star. Even the manager was leaving and saying we can only give you a discount since you broke the case. I broke nothing lady in one month I've only been able to get my case off once! And on top of that later she counters back that this case has lifetime warranty. Even I said i was told the company had an issue with the case leaking. Customer service is great when buying, but I lucked out when I had a problem. Luckily Sirimal was there to save my day. The stars would be lower had he not been there.