I really enjoy good tea and that's the main reason I continue to go to this place. The tea is great, and the boba is great. I don't like my tea and drinks to be too sugary as to mask the taste of the teas. So they get a lot of props for that, but this place is a hit or miss every time.
If I come here with my Asian friends the service is much faster, we get greeted on entrance and wait 5-6 minutes for our order. If I come here with say...my Hispanic friends, a lot of times, they either forgot we entered the store altogether, or forgot we ordered a drink. I don't want to point this observation out to my friends, but it is true and valid.