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  • Due to water damage both in my master bathroom and downstairs bathroom from a faulty screw from the homebuilders toilets I called my home owners warranty company for help. The plumber came out 2 days later and highly recommended ERX. (Seems alot of plumbers refer to this company) Jon from ERX came out immediately and assessed the damage then the next day started demolition. He promised initially that they would do a cleanup by removing walls in both bathrooms, removed all the affected wood flooring and cut a hole in my kitchen ceiling and would have it reconstructed within 2 weeks. Yeah. They cut a hole in my AC pipe upstairs on accident stating at first that it was no big deal...then promised to have an A/C repairman out in 24 hours. After several calls to ERX the A/C repairman showed up 2 weeks later. The office said they were so busy that they didn't have a reconstruction time for the house until 3 weeks later...so we agreed 3 weeks we'd wait. Then at the last hour we had to push it back another 2 weeks because they wanted 3000.00 more than insurance allowed. Again the insurance inspector came back out, he looked at everything and said they are over buffering their numbers and the insurance will not pay out that much more. Then I got a message from the office stating that again they were not getting what they wanted so we had to be pushed back another 2 weeks to October 29th for full reconstruction of what they took apart. Over 2 months in a house with concrete floors, open walls, no doors on bathrooms, pantry and laundryroom, only 1 toilet in the house was enough. I called another reconstruction company who came out the same day I called, He was so nice and calming. We discussed what we've been through, he nodded. He agreed that what was needed fit right into what the insurance had paid. .. that was last week. Today I sit in my refurbished home completely fixed, exactly the way I wanted it since August! My Balance? Just the deductible. ERX does NOT follow through with their promises. All they did was leave me with a mess and a headache because of greed. If you want a great company who is quick, does it by the book and does an exceptional job.. come see my review of Nick at Pro Restoration Company. Don't get fooled by a promise they will never keep.
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