Cigar smokers beware! Friends of ours invited us to dinner at the Tuscany Gardens recently (03/27/11). We arrived early and decided to play some slots. Since neither of us had been to their casino before, we signed up for their Players Club card and each received $5 in free play.
While playing some of the various video slot machines, I lit up a cigar. Since smoking is generally allowed in every casino I have ever been to, I thought nothing of it ---- until I was approached by a Security officer who informed me that there was "no cigar smoking allowed." I saw no signs stating this and wasn't sure if he was just personally offended or it was the casino policy.
I totally understand that at certain bars or lounges within a casino cigar smoking is frowned upon, but this is the first time I've ever been told to stop smoking while playing. Anyway, I put out my cigar and we left. Since we live in Henderson, there are plenty of other casinos closer to us that we can and do frequent where I've never had an issue with cigars. That night, I e-mailed the Director of Casino Operations and this was his response:
"Hello, yes it is the Tuscany Hotel policy to not allow cigars or pipe smoking in the casino , I'm sorry to lose you as a customer but we found out after a trial period that majority of our customers prefer this policy. Thank you for your feedback..."
Was dinner good? Absolutely. Did the casino have a wide variety of slots? Definitely. Did I win any money? Of course not. I will say up to the point of being scolded for smoking a cigar we were having fun. But being treated like a 3rd class citizen is not my cup of tea. Since it's their policy, we won't return.