| rev:text
| - Wedding May 2017. First visit May 2016. Purchased August 2016. Received final dress February 2017.
My first appointment, was scheduled by phone as I did not receive a confirmation through their online service. I understand that several bridal boutiques offer you refreshments and what not, not here.
I found the associate Tatiana to be patient and helpful - I didn't have a particular dress or designer in mind so she pulled several off the racks for me to try on.
For what I got, I was happy with the price. I was instructed to not have them order it until I had my shoes so that they could do the proper measurements, as the benefit of this particular designer was that they would alter the dress (i.e. length and adjust the shoulders) in the making process to avoid further alterations. I was also able to make minor adjustments to the design.
The dress arrived early this is where things started to go downhill. I put it on and didn't have the same dazzling feeling that I had when I tried on the sample. Considering that the sample was too big for me etc., I was a little surprised. I chalked it up to being in my head. When the dress was tied, the material (tulle) just brushed the ground, as desired. Now in front of the mirror, I could see that the dress just wasn't sitting right. The sewn in beaded belt was loose (the stones), I thought the train was shorter than agreed to and my shoes weren't on yet. Put my shoes on. The dress was too short. Maria and her boss (Vitali) insisted that when the dress was steamed that the tulle would drop and sit at the proper length but it was otherwise perfect and I wouldn't need to return until April to have the dress bustled. Having already thought I was off my game, I accepted what I was told, and left the store.
As the day went on, I kept going back to the pictures and the dress was clearly short. My fiance convinced me that we should ask them to steam the dress properly and try it on again. My fiance called the store and spoke to Vitali. Vitali told him that the store was closed on Sunday but he would have the dress steamed and would call me when the dress was ready and have me come back in.
A week went by and I called the store to see what was taking so long, Vitali then said oh we were waiting to see when you wanted to come in before we had it steamed.
So now we are at the 2nd fitting and I put on my shoes and the dress is too short and it is clear the dress is unevenly cut at the bottom. The left side, perfect. The front short. The right too long. Maria asks if I would consider having the whole thing shortened and I did consider it but ultimately I wanted a floor length gown, not ankle. So she says she has to call the owner to see what can be done and I will likely have to pay to have it fixed.
Vitali arrives and they compare the actual dress measurements (now November) to the ones taken in August. He tells me that they did make the dress to the measurements provided so I will likely have to pay to have it fixed. BUT WAIT, as Maria does some re-measurements, Vitali and her start whispering in another language while motioning at what she was doing. Something was obviously wrong [turns out it was measured incorrectly] So Vitali gets on the phone and calls the designer to tell them the situation.
He comes back and says that the designer is going to send them (the Bridal Suite) new tulle for the length of the dress for 1 or 2 layers. And they would detach the existing tulle, and reattach it with the two new layers, so essentially a cover-up of the existing short parts. He also said he would do it free of charge as a gesture of goodwill (we had just bought the bridesmaid dresses). I agreed to the cover-up.
So after almost 2 hours at the store, just before leaving, I went to look at the sample again. Something was definitely not right. I then asked Maria to hang my dress next to the sample. The dresses were different (see pictures).
I agreed to the tulle cover but this will need to be rectified. He then tells me he doesn't see the differences and has the gall to ask me if this was a "make or break" for me. YES.
The dress is to be remade. In Feb 2017 I ask to hang the new dress next to the sample before I try it on. I am told the sample was sold
On the wedding day pinned inside of the dress was the in-store sample tags. Now I peak under the layers and see the cut crinoline layers (as mentioned above there should have been no crinoline). They had the sample altered and gave it to me.me as a "new" dress. Actually an acceptable solution but at least be honest about it.
Due to character limit this review was cut short. But you get the picture.
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