I've had 1 really good experience here and 1 bad...so its averaging at a 3. My last visit, the young man drying/detailing the car certainly didn't want to be at work. He kept stopping to talk to a coworker drying a car next to mine, saying how tired he was and how he wished he was home. I'm sure someone else would want to make his tips---send him home! Lol. They also forgot to put the fragrance in my car. I'll go back I just hope I get a better employee working on my car.