I have had multiple appointments here and have been pretty satisfied until yesterday when I went in for "highlights". I went in with a friend and we were both assigned a phase II stylist. We both asked for Jamie G. - awesome and amazing- however she was unavailble - I had Alexis and her trainer (Jessica is her name I believe). I was very specific about just highlights because I don't have the time to maintain an all-over color and wanted to maintain some of my own roots/hair to blend. I even questioned what she was doing during treatment - making sure she know I had never had that done when I came in for just highlights before..... When I walked out of the wash room my friend didn't even recognize me saying how "light" my hair was - at my first sight in the mirror I think I was in shock...there was nothing left of my original hair/roots - they said they did highlights with low lights...whatever that means - Worse - they kept telling me it "looked great"...it is CLEARLY not what I asked for and I have been in hiding since I left there - my son says I look like an old lady trying to be young, others have said it looks like an old lady with a platinum Christina Aguilera look... needless to say - I have worn a hat everywhere. The earliest they could schedule me to fix it will be a week! (it will be a very long and embarrassing week! Not sure how I could have been any more specific with what I wanted but definitely know that once this mistake is fixed I won't likely get highlights there again.... just cut and style - seems they are great at that!