I am really shocked at the 1 star reviews! I've been here many times in the last 5 year and I have always received good service. I have never sent out a package from here as I've only been here to pick up packages that I had requested to be redelivered here on the days I know I won't be home to sign for it.
Usually I am in and out in five minutes. I show them my ID along with my tracking number, and the UPS associate will look it up and retrieve my package from the back, and then I sign for it and I'm on my way.
I normally come in the late afternoon and I think I've encountered a line once during the holiday, but usually there is no line.