Capriottis makes excellent sandwiches, not many people will deny this. I am a huge fan of the Bobbie, and have stole enough bites of the standard turkey sandwich from my husband to be a fan of that as well.
I was out running an errand in the same area of this Capriotti's, so I called in an order to take back to work with me. In the mood for something different, I ordered a small tuna sandwich.
When I arrived, there was quite a few customers waiting for their sandwiches so I was worried about there being a wait. I stood at the cash register for a while before I was acknowledged, despite there being a female employee wrapping sandwiches at the counter just a couple feet away. She looked over a few times but that was it. Another employee came from the back to ring me up for a small turkey sandwich. He didn't hear my order correctly over the phone, probably because of the loud music that was playing in the store.
They were able to remake my sandwich correctly pretty quickly, and taste-wise, it did not disappoint. Next time, I will probably order from my usual Capriotti's location though.