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  • The worst customer care ever !!! DaVinci made a pair of dentures for me 2yrs ago, however 6 months after making them they Cracked right down the middle I went into the office several times to have the sealed so that they were usable at that time I was really pleased with them however as time went by I continued to have problems with them. At the end of last year they made a second set for me Dr. Bryan made the first set and his wife Rachel made the second set. At the time I was advised that the company they used to make the fist set they were no longer using, but the new company the materials that are used would be better. The second set was made but they were to big for my mouth. I listened to Rachel who advised me that I would need to wear them so that my mouth would become used to the new set of teeth with a lot of pain and BLOODY gums I did as instructed. After several visits to have the teeth sanded down the pain continued when I called to complain that they were not working out Rachel and Dr. Bryan degraded me advised me that they would do nothing more to help with the problem and hung up. Before this I was happy with getting my remaining teeth cleaned but the way they treated me when things didn't work out I WOULD NEVER EVER RECOMMEND THAT ANYONE USES their service EVER EVER AGAIN. to fix what the problem is should of been handled in a better way when I filed a complaint with my insurance to have this resolved didn't set well with Rachel at all. LOST ALL RESPECT FOR THIS COMPANY IN A MATTER OF WEEKS. After using them for over 2yrs and praising the service I truly believe that if my insurance continued to cover Dental that they outcome would of been different. SHAME ON YOU BOTH YOU LOST A GOOD CUSTOMER.
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