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  • The sales department at this location are dishonest, wishy washy, and horrible communicators. In planning accommodations for my out of town guests, I was told that there would be a shuttle to take guests to and from our venue. The day before our wedding, I confirmed with Andrew about the shuttle service and he confirmed that our guests can just call the front desk and they would radio the shuttle to pick guests up. On our wedding day, as we were taking photos downtown, our guests were calling saying that they did not have shuttle service. My groom had to spend time on the phone fighting with the manager on duty who stated, "We don't do shuttle service for weddings". When it was explained that Andrew had confirmed this the manager on duty stated "That's not what Andrew told us". Luckily after much time of being on hold with the manager on duty while they got their story straight they provided two shuttles at 11pm and 12am thanks to the efforts of one our groomsmen who took over while we enjoyed taking pictures. We will never recommend this hotel to anyone. Our day was absolutely perfect despite the interaction with this hotel!
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