This hotel is down the street from my husband's office. He and we have had a great experience every time we've stayed here...and I am quite picky. The attention the F&B manager and GM paid to our daughter's 3rd birthday was amazing. It may not be the hippest place to stay in town, but it is affordable, clean, has a wonderful view of the lake and walking distance to theaters. The room service food was very good...especially the chef's inspiration dish which he/she especially prepared a child's dish for my daughter as well. Now that we have a home in Toronto, we will recommend it to friends who come to town to visit..