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| - My boyfriend and I have been craving for Unagi Don, so we looked up North York Area and found this place.
When we booked the table over the phone, the scheduler was not professional at all, needed us to repeat our booking information for three times. That's no problem with that actually, maybe the place is too popular and too loud so that she cannot hear us properly.
So we made the reservation, and they made us to sit in the middle of the restaurant, where the servers keep bumping our chairs because there wasn't enough space. I mean, shouldn't we get a more decent seat?
In addition, there were only 2 servers and they were not efficient at all. All we saw was them running around, pick dishes up one by one back and forth. Even the chefs from the kitchen go to the floor and help out.
The order was chaotic. I heard the table beside us was not happy at all because the order came out all wrong. Food was messy. I mean, it tasted OK, but the presentation could be better.
We ordered the sizzling plate of Unagi Don. There was veggie underneath the pieces of unagi and they are all burnt. It tasted OK, but again the presentation lost its points. My boyfriend ordered the Sashimi combo. They tried to put it up in a fancy way, but again it failed...it just looked weird.
Overall, I wouldn't come again unless there is no alternative. It was a bad experience of service, regardless how good their food are.
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