Although I give an A for effort, there was great customer service and the carpets were somewhat cleaned, I won't be returning. I bought the Platinum wash and when my car was returned I had to run it back up to be re-vacuumed. Seats still had hair and they did not bother lifting up the mats to vacuum underneath. When re-vacuuming I had to do it the employee didn't. I also had to wipe down some parts in the car as they did not bother wiping it down (dashboard was done great however other parts in the car were not) and that was frustrating. The worst part is that when I was wiping in between the seat and center console my wipe got the biggest dirt and hair glob! I'll be using the run through $3 wash from now on..