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| - Do yourself a favor and don't stay here. The preponderance of incompetence at The Cosmopolitan is amazing--a very disappointing experience.
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Oh, the mistakes, let me count the ways:
1. Room was not available on check-in. The desk clerk refused to give an estimate on when it would be ready, but promised a text message.
2. There was no text message when the room was ready. Eventually, we checked back at the front desk, and they said it was ready. (Much later that night, finally the text came.)
3. They gave us the wrong room type, with no warning.
4. Ichabod at the front desk was very RUDE. When we asked about the wrong room type, he tried to convince us that we really wanted the room they gave us. There was NO APOLOGY at all. He was DISHONEST about it. He said that the room we got was bigger (it's smaller) and more money (it's the same price). I told him he was wrong, as I was looking at their website on the web browser at the front desk, which had the room dimensions and prices. He implied that there was something wrong with us for wanting the room that we reserved. He said that he always stays in that style room. He said that he has never had anyone be unhappy with that room. The room we wanted was all booked up. (Apparently, everyone else thought the room we wanted was better too.) Terrible customer service. No excuse. If I order a chocolate shake, and the waiter brings me strawberry by mistake, he shouldn't try to sell me on the merits of the strawberry shake.
--The Cosmopolitan could have just told us from the start that they had to switch our room type and apologized.--
5. The bell desk took about 45 min to bring up our bags. We had to call twice, because they did not come after 30 min.
6. Several of the light switches in the room did not work. There were lights that we couldn't turn off or couldn't dim.
7. The TV remote was dying.
8. Room service: the crackers and flatbread were missing from our cheese plate.
9. White stains on the couch. (Hmm. . .Where's Catherine Willows with the UV light?)
10. What is with the lack of trash cans?? And no coffeemaker. . .You might as well pretend that the kitchenette does not exist, especially since no outside food or drink is allowed. It is an illusion.
11. Poorly designed shower-tub layout (in the "terrace one bedroom"): The shower looks awfully pretty, but once you're inside, you realize the layout is a bad idea. Because the shower is open on one side, there is nothing to contain the warm, steamy air. The open side connects to the tub, which is open to the bed area and the whole unit. Outside that stream of water is nothing but air conditioning, which feels great when you're dry, but not so much when you're wet. Whatever side of you not facing the water gets cold fast.
I'm not super enthusiastic about the "Japanese soaking tub" either. It's a small, square tub with two benches on opposing corners. When I sat on one of the benches, the water came to about. . .my belly button. . . and I'm only 5'4" tall.
12. The in-room TV checkout is useless, because the bill was not itemized. It combined all of the food and beverage charges as one line.
13. The kiosk for airline flight check-in didn't work.
14. There were erroneous charges for the mini-bar. Some were for items that were already missing when we arrived. Others were for items not missing at all. The desk clerk claims to have removed these charges. We'll see.
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I'm not upset merely because this is clearly not a world class hotel. I'm upset because I have stayed in several Vegas strip hotels and never faced such rude and poor treatment.
AVOID The Cosmopolitan--They don't deserve your money. Stay at a hotel that will treat you with respect instead.
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