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  • We ordered 2 yakisobas and 2 sushi rolls. The yakisobas made it out in about 10 minutes. The rolls took a lot longer. About half an hour after the kids were into their yakisobas I asked one of the hostesses for my waitress. The hostess said she was busy taking another customer's order. Ok, thank you. She checked on our rolls for us and came back to say the sushi counter was backed up. Really? We've been sitting for almost 45 minutes and no sushi rolls were coming to our table! There was about 30% restaurant capacity - not a busy night. So, after she left me stewing about the lack of urgency to address the situation, I walked up to the front and asked for a manager. Sorry, sir, there's no manager on duty! WHAT?!! The hostess, who was at least somewhat attentive and concerned offered to discount our rolls 15%. Just the rolls? What about blowing the entire experience for your customer, and causing me to lose my appetite? And to fan the flames of my discontent even higher, the couple next to us who showed up and ordered after us get their rolls & meals with no issues! By the time our rolls came to the table, the couple next to us were cashed out and leaving the restaurant!!! I used to be a fan... No more. A 15% discount on my rolls won't bring me back! Poor customer service and the negligence of staff & management are going to seriously tarnish your reputation as a place of business! I hope the manager and owner of this establishment pays closer attention to reviews like this because when the paid staff fails to deliver, it is usually a direct reflection of a poorly managed business. A negligent business does NOT deserve to be in business. Don't eat here...go around the complex to Koi Sushi instead!
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