I can't understand all the bad reviews as well... I have had a great experience there with Jamie. My daughter has also been going there with Tally. We have tried other salons due to trying to find a cheaper price but sadly we find out it is more costly trying to do a color repair, after the cheaper salons destroy our hair! Jamie seems to be very busy and has many clients and is still very professional in dealing with clients. Even if she wasn't, my worry is how good she does my hair not how nice she is.