This rating is on a moving scale. I wouldn't say it's a superb 5 star, but sometimes they drop down to a 3. Lately they have redeemed themselves. We stopped going here for a bit because the chicken Katsu was so thin, rubbery, and overly breaded and way over fried. BUT craving Hawaiian food we gave this place another try. Glad we did! I usually always see the girl cashier and she is always really nice, quiet, but nice. I love their macaroni salad and the lumpia and musubi. Sometimes things are a little too greasy, but overall lately this place has been consistently good. I'm not hawaiian, never been to hawaii, so I can't attest for the authenticity but I can say it's pretty yummy!