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  • The Worst experience of my life!!! DONT STAY, DONT GAMBLE, DONT DO THE TIMESHARE! Horrible location off the strip and shady people working there. They tell u 90 minutes... Plan on 3 hours. We went for a showing and we waited an hour in the waiting room and then they tell us our 90 minutes begins once the tour starts. But the sales people tell you 90 min from when you check in. We didn't agree with this so we escalated to a so called "manager" named LOU. She exhibited the worst customer service I've ever seen in my life. All we wanted to do was educate her that her sales people told us 90 minutes from check in, and she said "well they should be fired". Wow... That's un professional. She then told us we need to honor our commitment of 90 minutes or we get nothing promised too us. Talk about shady business practices. As I spoke to her and raised my concerns, she stated if I didn't agree then we need to leave or she would call security on us. Are you serious? She then blamed her sales people for not educating us correctly but she never took ownership or offered to help. She kept looking at her phone and not at us. Stay away from this place. Honestly it's the worst place around with shady business people and horrible management. They don't represent a good atmosphere and try to ensure the customer is always wrong. I'll tell anyone and everyone to NEVER stay here.
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