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  • Well, I should have taken my own advice and not ordered from this location. The sandwiches are always good from Caps but more often than not, they're made incorrectly. I was moving the other weekend and decided to order Caps for my friends that were helping me. I placed a catering order two days ahead of time. I ordered a small tray which has three different sandwiches included. I ordered a Bobbie, an Italian and ham with cheese. My ONLY request was that the sauces, like mayo and mustard, be on the side so the sandwiches won't get soggy. They offered for some pickles and olives to be on the side as well which I agreed to. Million, the manager, took this order. He also called me the morning of the pickup to verify everything. I had my hopes riding pretty high that this was going to go well. I was wrong. The sandwiches ended up being made with NOTHING on them except meat and cheese. No lettuce. No tomato. No onion. We had to ask for the sauces after all as they didn't have them ready. I found this out once the catering tray was at the new home I moved to. They forgot to send me with all the veggies and never packed cranberry sauce...for the Bobbie. I called to notify them of the issue. Million told me I should check my bags again to make sure because he thought I definitely had everything I needed. After checking again I told him I was bringing it all back for a refund. Once I showed up with all the original food, the two girls making sandwiches profusely insisted that I just pickup all the missing items and bring them back to the house. Apparently my time driving across town to get the correct order is of no consideration at all. I finally told them how ridiculous it is that they couldn't provide me with HALF of what a sandwich is made of. Million wouldn't even come out of the office to show his face or apologize. Coward. All franchises are not created equal. I'll never use this location again. It's been nothing but a disappointment. You're just making sandwiches....last time I checked, it wasn't that hard.
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