When I first walked in was promptly greeted. Placed the order for a Bacon and Ham panini, Cali Turkey, Tortilla Soup, ect... to eat inside. I said 2 bottle waters, the lady must not have heard me. Get the food, realize no water. Had to stand back in line to order water. Sandwiches were fair, soup was very salty. Not happy. Dessert was ok. Looked pretty though. Now the highlight was, as I was throwing my food away, the gentleman that was clearing areas let me know your able to get samples and even offered to switch out the soup. He is the reason I didn't give 2 stars. His customer service was very on point.