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| - Based on the reviews here, I was expecting something better than Sairam Om, at least as far as the service went... but that was a mistake.
The same dude was at the front of the restaurant as Sairam Om. This is not inherently a problem, but this guy is not very good at dealing with customers. I say this not only based on my previous experience at Sairam Om, but my experience on Dec 31st 2011. He takes the orders and he mans the front and the telephone (which rang incessantly for about 5 minutes on our most recent visit, and was eventually answered by the only other server). Basically he is not very efficient.
Here are the issues from my first ever visit to the "new" Aroma curry house-
ISSUE 1 - The other server came over to get our drink order in a reasonable amount of time after we got seated -- about a minute after he went away, our man from up front comes over to take the food order -- we order -- then he asks us what we ordered to drink, we say we already placed the order, he says "I know, what did you get", so we tell him and he stands there writing it down for about 1.5 minutes after we are done telling him.
Okay, I am no hospitality expert, but why can't he talk to the other server and figure this out, and also, why not go somewhere else instead of standing over our heads while he writes the order (4 drink orders don't usually take 2 minutes to write down, but to each their own)?
ISSUE 2 - We were 4 people, we ordered 2 dosas and 3 utappams amongst us. My dosa arrives -- 7 minutes pass before an utappam arrives -- about 10 more minutes pass before 2 more things arrive -- 5 minutes pass and the dude up front comes over to say the final item is arriving soon -- finally we are done eating and the last item (the second dosa) arrives, and gets placed in a to go container. I don't know if you have ever eaten dosas, but they don't taste very good reheated.
Incidentally I have had better service at Sairam Om, even the last time we went there, but walked out after being served stale papads and reheated samosas (hot outside, cooold inside).
Finally, on a positive note, the new menu looks nice and has nice offerings, the food was decent, my dosa (that I got to eat hot) was quite good, my idlis were reheated and not fresh, but they were decent and properly reheated, the sambar was a tad salty, but the 2 chutneys were great, the lassis were great, especially the salt lassi.
I absolutely love South Indian food so I am hoping (against hope) they improve their service and have more consistent food. I hope the new owners take note of the criticisms to make some changes. If they are indeed new owners, because based on the food and service I am sadly not convinced it's true....
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