| rev:text
| - I have no intention of getting into a letter writing campaign and this is my last comment relating to this horrible situation.
Reason for initial review was a warning to other potential customers. To those I would say check out the facts and perform some due diligence prior to doing business with these people.
I will attempt to be completely factual and will not Facts as F and Opinions as O.
I'm not going to provide chronological order but rather , as they come to mine:
F-I didn't question quality of product until I contacted the manufacturer and was assured, unsolicited , that this WAS NOT the product installed in NFL stadiums.
F- the VP of Sales (he identified himself as an owner) did come out after the issue was reported within a week, after one cancelled appointment. He told us there was an installation problem and sent a crew out which exacerbated the serious safety ( a liability for a tragic accident to a 3 year old child. The only one to use this "playground" problem attempted (FAR WORSE then we even knew ).
F: VP of sales phoned days later, Thursday or Friday. to say that they could remedy the "new" problem for $1400.
F: when I phoned him back and expressed that was unacceptable he told me he had to talk to the owner , who was in Mexico over the weekend and would call me on Tuesday. Nobody called and after two days I phoned them.
I was told by Ms B that the man I was talking to was " only a sales guy" and the product was fine, they were pros have never in 40 years given a refund and wouldn't,under any circumstances now she also said she had seen the "pictures" and refused to visit the jodsite now.
F: her ATeam crew crew came out after weeks of " we will get there when we get there. We are a large company that has been in business for 40 years and know all about taking care of customers. That's why, in , 40 years, we have NEVER given a refund.
F-She had still never visited the job.
F-since the minute the large nails ( think .
spikes) starting with one, the 3 year old was kept off the are and out of his playhouse,--we retained many -they were the only fastening product used and totaled well over 100 )... we've retained many just in case something like this happened or she threatened to sue us... she did that to someone else whom posted a negative review. This was a 939 square foot job . Again, I wrote the initial review to share that " let the buyer beware".
F-don't wish to get into a definition or nomenclature but the " playground " is a plastic $1200 ( the turf was $13000 and the amount was NEVER QUESTIONED although Ms B said " you NEED TO PROTECT YOUR CHILD!!!!..... she may have heard but did not hear virtually anything. Three 3 year old is not our son... he is our great grandson. It took 4 people , including the 3 year old, to slide the playhouse over 15 feet out of the way in anticipation of the removal of the turf by the team.
F-the new team were really good people and professional and courteous under the circumstances, a far cry from the owner , Ms B.
F- I will not share info and comments about them here because F- I do not trust SunBurst to retaliate against them and their families. Ms B, I implore you to not do anything in retaliation ... also no brow beating various people.
O- in fact, Ms B, I encourage you to not interrogate these people as the outcome could be quite disastrous for your company, please please
F- their staff's comments were enlightening.
O-unethical, unprofessional group... I do not know who actually owns this business
F- one good thing ... she apologized to the 3 year old. O-I believe she was sincere She , I think, she said she had 3 boys.
F- after numerous " you will NOY RECEIVE A REFUND" she gave us an envelope containing a cashiers check covering the full amount
Too verbose, if you are reading this ...sorry for the manner in which I write, but it is honest and is the way I talk. For the record I am a high school drop-out from Glendale AZ.
Oh yeah a few more things. Ms B please drop this now and save you and your company a lot of angst. I have ALL the proof including , but not limited too, photos of the real crew working.
O- they will be positively devastating if shared with the public
F-also you questioned my integrity and misstated almost every facet of this debacle
F-previously shared I have all the proof and documentation.
O- you should put this is in your rear view mirror
I will stop now but could go on wasting time. This is in my rear view mirror.
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