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  • I am not the one to write reviews. My boyfriend and I decided to do our "date night" at The Biltmore Blancos on Friday night. We were seated fairly quickly and proceeded to wait. And wait. And wait some more. Finally a very nice man came to our table and apologized that we had not been served. Shortly after, our waiter arrived and put in our order as quickly as possible. It ended up being a perfect storm, the main dishes arrived before the apps, the meals came with the items we asked to be removed in them etc.. But the awesome thing is that although the wait and meal didn't go as planned, we had 4 different people check up on us and make sure that everything was being resolved. The real testament of a quality company is not how the act during easy times, but how the respond during difficult. The staff at Blancos could NOT have been friendlier and hardworking. Not only did they provide free appetizers and drinks, they also paid for our whole meal at the end of the night. Long story long, we left feeling great. We will be back, and more often than even before! Thank you Blancos for your excellent customer service and amazing food.
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