I feel like the others are giving bad reviews without a real reason. I mean yes, this is not somewhere you go out for dinner, this is not a place you take clients for lunch BUUT it is an amazing spot to sneak away for your lunch hour, sit and read the paper and eat a sandwich and have a coffee.
I LOVE the turkey sandwiches, get one 2-3 times a week, yes I am lazy and don't pack lunches often. Its a basic sandwich, but the veg is fresh, the bread is soft and the meat is REAL roast chicken.
The place is ALWAYS clean and cool. I never see uncleaned tables or anything of the like.
The service is SUPER nice and always friendly. The other day she gave me a cookie because she forgot to put onions on my sandwich (which were eventually put on anyways.) Like a poster before said, I can totally see them comping something because it was not to your liking. Sure, you may wait a few mins to get your meal but there's only 2 girls working and one sandwich station...soo a small wait it to be expected. You will wait longer at Subway during lunch.
Maybe you wouldn't get in your car and drive across the city to go here, but if you work in the area you can't beat this little place. love it.